FAQs

You've got questions; We've got answers.

What is a Segway PT?

A Segway PT is a two-wheeled electric transportation solution that's in use for patrolling applications by more than 1,000 organizations worldwide. The Segway PT provides the maneuverability, visibility and efficiency required by the most demanding patrol applications while improving response time, and reducing fuel and fleet maintenance costs and officer fatigue.

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The Segway Patroller was designed specifically for these applications, providing officers with a more tailored solution for their daily rounds.


How does a Segway PT move?

The Segway PT uses LeanSteer™ Technology to move you from Point A to B. Gently move the LeanSteer frame and handlebar left or right in the direction you want to travel and feel the machine respond almost instantly.


How fast can the Segway PT travel?

Each Segway PT comes with two operational settings, "beginner" and "standard." Beginner setting is set to 13kph, and the standard setting is set to 20kph (roughly equal to a 5-minute mile, a really fast run).


Is the Segway PT more efficient than a car?

Yes. The Segway PT is 11 times more efficient than the average American car, and over three times more efficient than even the highest-mileage scooters. As a zero-emissions vehicle, the Segway PT can also go indoors.


How far can a Segway PT go on a single charge?

Depending on your base model, payload, riding style and terrain, a single charge can support up to 38km of travel.


How do you charge a Segway PT?

A standard wall outlet can be used to charge your Segway PT's batteries. It takes about 15 minutes to get enough charge to travel one mile or 1.6km. A full recharge costs less about 25 cents in electricity.


Are there weight limits for the Segway PT?

Yes, Segway sets weight limits for rider safety and to reduce the risk of damage to the Segway PT. A rider must not be less than 45 kg. The maximum payload (which includes rider and all cargo) for the Segway PT is 118 kg. The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 4.5 kg.


Do you offer Segway PT training programs?

A key component to a successful Segway PT implementation is a thorough training program. Learning to use a Segway PT is not difficult, but it does require some time and attention to understand what it can truly offer to your organization. These programs provide a product overview, safety information, and use-specific pointers so that you can develop consistent operating procedures.

Our business and public safety customers repeatedly tell us how important it is to develop this protocol to ensure that users consistently meet and exceed performance expectations. In the USA, Washington Metro Police Department's Police Academy has developed their own Segway PT training program to assist in their community policing efforts; read more here.

Segway New Zealand offers training options that range from product orientation and basic rider instruction to train-the-trainer programs. We recommend that you work with us to identify your specific training needs. A portion of this is ensuring you establish a proper program for helping your organization be self sufficient for adding new riders..


I would like to purchase a Segway PT. Who do I contact?

You can call us at directly at 1.866.556.6884 or email us here.


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Are there common use cases of the Segway PT for patrol applications?

The Segway PT is frequently adopted by local police forces, commercial and contract security firms, emergency response teams, and military personnel. We've compiled case studies that detail these successful implementations on each page as well.

Segway PTs are on patrol throughout New Zealand at shopping malls and carparks, universities and polytechs, hospitals, commercial businesses including factories, and at special events such as concerts and shows. St John operate two PTs fitted out with First Aid equipment at many large events.


What's your Renewable Energy Credits Program?

Segway Inc. offers a Renewable Energy Credits Program (REC) that encourages the use and development of clean energy. For every participant, Segway purchases enough RECs for a year's worth of use - about 200 kilowatt hours. This way, Segway helps mitigate the negative environmental effects of charging a Segway PT. It's free to sign up your agency here.


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User Materials


Where can I find user materials and training documentation for my Segway Patroller?

User Materials are available here. A training and implementation overview is part of the initial product training to help your organization understand how to properly use and implement the Segway PT effectively. Please contact us for more details.


I have a discontinued Segway i2/x2 Police model. Do you still support these?

Yes, we do. Please contact us at 0800 2 SEGWAY for direct support.


Where can I order replacement parts?

You can order replacement parts directly from Segway Inc. Contact us at 0800 2 SEGWAY or e-mail us for ordering support.

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