Segway Support


During late 2006 and early 2007 Segway New Zealand updated the software on all Segway PT models located in New Zealand that were affected under the recall detailed below. You can confirm your first-generation (Segway HT i167/e167/i170/i180/XT/GT and p133) model has been updated by listening for 3 rising tones at start-up, and looking for the presence of a yellow "Flyguy" (the Segway icon) sticker under the mat on the platform.

There may be a very small number of privately imported PTs in New Zealand that are unknown to us and have not yet been upgraded. If you are unsure if your PT has been upgraded, have any questions about this issue, or would like to arrange a free software upgrade call us today (please have your PT's serial number ready to quote).

All second generation (ie: current models i2, x2) imported and sold by Segway New Zealand already have the latest version of the software and do not require upgrading.

Recall notice

*click here to register for the software upgrade

CPSC Recall Hotline:
(800) 638-2772

CPSC Media Contact:
(301) 504-7908

Segway Media Contact:
Carla Vallone
(866) 473-4929

Segway’s Recall Hotline:
(800) 750-6557

For Immediate Release

Originally issued September 14, 2006
Release #06-258

Segway Inc. Announces Recall to Repair Segway® Personal Transporters

Note: Consumer Contact change.
WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. (To access color photos of the following recalled products, see CPSC’s Web site at

Name of Product: Segway Personal Transporter (PT) also known as Segway Human Transporter (HT)

Units: About 23,500

Manufacturer: Segway Inc., of Bedford, N.H.

Hazard: The personal transporter can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall.  This can occur when the device is tilted back by the Speed Limiter and the rider comes off and then back onto the device within a short period of time.

Incidents/Injuries: Segway Inc. has received six reports of the personal transporter not operating properly, resulting in injuries to the head and wrist of users.

Description: This recall involves all Segway PT i167, i170 and i180 (“i Series”) models, the p133 (“p Series”), XT (“cross-terrain transporter”), GT (“golf transporter”) and i2 models.  These units were sold to consumers and commercial customers.  All e167 (“e Series”) models, which were sold to commercial users, also are included in this recall.  No other models are involved in this recall.  The name, “Segway”, appears on the front bumper and/or on the handlebars of the personal transporter.

Sold Through:Segway authorized dealers and distributors, directly from Segway Inc., and by certain resellers from March 2002 through mid-September 2006 for prices ranging from $4,000 to $5,500.

Manufactured In: United States

Remedy: Consumers should stop using the Segway PT immediately and contact the company to receive a free software upgrade.

Consumer Contact: Call Segway Inc. at (800) 750-6557 between 8 a.m. and 6 p.m. ET Monday through Friday, or visit Segway Inc. and Segway authorized dealers and distributors are directly notifying owners of these products.

Images of Segway PT's

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products under the agency’s jurisdiction.  Deaths, injuries and property damage from consumer product incidents cost the nation more than $700 billion annually.  The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. The CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters, and household chemicals – contributed significantly to the 30 percent decline in the rate of deaths and injuries associated with consumer products over the past 30 years.

To report a dangerous product or a product-related injury, call CPSC’s hotline at (800) 638-2772 or CPSC’s teletypewriter at (800) 638-8270 or visit CPSC’s Web site at Consumers can obtain this release and recall information at CPSC’s Web site at

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